Customer
Dana, homeowner with a cheaper quote
Mood
CalmSkepticalAngry
Good outcome
Booked, no discount
Write the scenario
Describe the customer in plain English or start from a template.
Practice the calls that matter.
Sparwise is a sparring partner for customer-facing teams. Employees rehearse hard conversations with a realistic AI voice, get scored on your criteria, and go again until they’re ready.
app.getsparwise.com/practice/price-objection
DR
Dana Ruiz
AI customer · Skeptical homeowner
Live 02:09
- Dana · 1:48The other company quoted $400 less. Why would I pay more?
- You · 1:55Fair question. Does their quote include the permit and haul-away?
- Dana · 2:03I'm not sure. I'd have to check.
- You · 2:09Ours does, plus a ten-year warranty. Want me to hold Thursday at 8?
End round
Your customers shouldn’t be the practice. New hires learn the hard calls live. Role-play with a manager is awkward and rare. Sparwise gives every employee a partner who never tires of the same call, and an honest score after every round.
From scenario to coaching in minutes.
Sparwise practice
Dana Ruiz
AI customer · Round 1
Take the call
A realistic voice rings their phone or opens in the browser, and it pushes back.
Round 1
61
- Acknowledged7
- Explained value5
- No discounting3
- Next step6
1:42 · You offered 10% before she asked.
Get coached, go again
A score in seconds, notes on the exact moment, and another round.
Coaching that sticks, round after round.
Feedback on the exact moment
Not “be more empathetic”. The line that cost points, and what to say instead.
1:38Dana: “I just want to understand what I’m paying for.”
1:42You: “Sure. I can do 10% off if you book today.”
S
She asked about value, not price. Try: “Our quote includes the permit and a ten-year warranty. Can I walk you through it?”
Round after round
Same customer, again, until the number moves.
52
61
70
82
R1R2R3R4
Scored on your rules
Pick the criteria. Upload your policies. Scoring follows both.
- Followed refund policy
- Confirmed next steps
- Stayed calm under pressure
Know who’s ready
Assign scenarios, track scores, and spot who needs a one-on-one.
| Employee | Team | Avg score | 30 days |
|---|---|---|---|
| Maya Chen | Support | 88 | +12 |
| Priya Natarajan | Front desk | 81 | +9 |
| Luis Ortega | Field service | 74 | +13 |
| Jordan Blake | Sales | 62 | New |
Example data
For every team that talks to customers.
If the call can go wrong, it can be practiced.
Support
“I was charged twice and nobody is fixing it.”
Sales
“Your competitor quoted $400 less.”
Front desk
“I’ve been on hold for twenty minutes.”
Field service
“The technician never showed up.”
Retention
“Cancel my membership. Today.”
Onboarding
“Walk me through how this works.”
Simple pricing.
One plan with everything in it. Start free for 14 days.
Team
$30per seat / month
Start free trialMore than 100 seats? Write to [email protected] for volume pricing.
- Unlimited practice calls
- Phone and browser calls
- Scenario templates and your own
- Scoring on your criteria and policies
- Team dashboard and assignments
Coming next: surprise calls for employees who opt in, video calls with an avatar, and product training.
Questions.
Do employees know it’s an AI?
Yes. Every call is clearly a practice call. Surprise calls, when they arrive, only happen for employees who turn them on.
How long does setup take?
Minutes. Pick a scenario, adjust the customer and the goal, and invite your team by email.
How is a call scored?
On the criteria you choose, each from 0 to 10 with a comment tied to the transcript, plus an overall score out of 100. Upload your policies and scoring follows them.
What do employees need?
A browser with a microphone, or just their phone. Nothing to install.
Which languages are supported?
English, for teams in the US and Canada.
How does billing work?
Per seat, per month. Add or remove seats anytime. Every company starts with a 14-day free trial.
Your next hard call is coming. Practice it first.
Set up your first scenario in minutes.